Contactless Delivery: Skyrocketing Logistic Trend in 2020

Human is a social being but with the spread of the novel coronavirus, people have started detaching themselves from the outer world. Such an atmosphere of ambiguity has accelerated the digital segment in the market. With people procuring goods and services completely from online portals, contact less deliveries are the need of an hour. In such a way, neither the customer is directly exposed to the delivery partner nor the latter one, to avoid the spread of infection.  

In not less than a year safe delivery has become a necessity and not just an expedient option especially when it comes to FMCG, flora-fauna, and pharmaceuticals. Hence, while many businesses opting for personalized delivery solutions and contactless deliveries, they are deemed to follow a procedure from order preparations to final delivery. Here are some tips to consider:

  • Ensure prudent Order Preparations in a contact-free ecosystem.
  • Communicate the safety measures that took place while delivering the customer’s package through messages and digital notifications.
  • Leaving the package at the doorstep avoid a customer from disposing of or abandoning the product as any physical touch should be permitted during such a phase.
  • Instead of direct calling or messaging, the delivery process should be Digitally communicated when it reaches to avoid knocks and rings on the door.
  • Initiate digitized documentation in items like prescribed medicines, liquor, and other confidential packages that require the customer’s age and identity validation to minimize the physical exchange of documents.
  • Systematize delivery management is enforced to lessen the physical contact aiding in fast and efficient delivery.
  •  Replace taking customer signature as proof of delivery by clicking their picture as soon as the package is handled. For that purpose, automated driver applications should be incorporated having customer identity in a digital format.

The demand for personalized delivery solutions has become a need of every E-commerce business nowadays. Fortunately, the technology has made contactless delivery an effortless and comprehensible option that is continuously improving the delivery flows acing fast and efficient deliveries.


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